Items bought on HONEYZ.COM will be eligible for a refund within 7 days of the delivery date. You must contact us within 7 days if you want a refund, after this you will receive a gift card to the value of your return. These are normal days, there are no exceptions for working/non working or bank holidays) This is simply to email us. All merchandise must be received back in it's original form. Clothing must not be worn, altered, damaged, free of stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All security ribbons and tags must be attached when returned. If you remove any security ribbons or tags we can not accept your order back in any circumstance. If you return items that have their tags and/or security ribbon removed, these will be returned to you.
Please note that all Clearance items, Masks, Accessories, Swimwear, and Intimates are Final Sale.
In the event your item(s) is damaged or defected, please contact us within 24 hours from the date of delivery and we will gladly process a return. Any international returns received later than 60 days from the order date will be returned back to the sender.
FAULTY ITEMS: If any of your items are faulty please email us immediately with images so that we can take care of this. We don’t open each packed item so unfortunately these things can happen. We would expect you to inform us in a timely manner (1-5 days after receiving your order) PLEASE NOTE: if you contact us about an item being faulty after this period or in excess of 30 days or more of having received the item we will not be able to issue an exchange or refund.
MAKEUP/FAKE TAN: If you return item/s for a refund that have been soiled with tan marks, makeup or any other stains meaning we can no longer resell these, you will NOT BE REFUNDED. You will receive a link to have the item/s reshipped to you. In the event that you do not want the item/s back or dispute knowledge of any marks we will hold your item/s for 28 days & then donate them to a local charity. Please note all our items are checked & rechecked under CCTV before dispatch.
EXCHANGES: We do not offer exchanges. We can refund your item/s and you may re-purchase another size / colour if you wish, subject to stock availability. If your item is out of it's refund period then we may cater to your exchange request provided that the request is made within 14 days of delivery, this is at company discretion and may not always be the case. Unfortunately, if it is out of the 14 day time period, we can not do anything.
Want to return your items? It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
1. Ensure your item(s) are refundable. Contact us within 7 days via email. Once the return is accepted you have 7 days to return it to us. All items must be unwashed, unworn and free of any stains or odors. All security ribbons & tags must be in place. Item(s) must not be final sale.
2. Email us at Help@Honeyz.com with your order number in the subject heading and reason for your return within 7 days. Once accepted you will be emailed our returns address. (PLEASE CHECK YOUR JUNK / SPAM BOX FOR REPLIES FROM US) You may send it using any courier of choice. We suggest using a traceable service as we will not be held liable for parcels that are lost en route back to us. Standard Royal Mail 1st / 2nd class will suffice. We do not recommend using PARCEL FORCE as many customers have experienced issues with lost parcels & not allowing shipping to PO BOX addresses. However, this is entirely up to the individual as we do not cover postage for returns. Please note that if we do not receive your returned parcel, it is the customer’s responsibility to chase this up with their chosen courier to obtain proof of delivery.
3. Once we receive your return, your parcel will be processed within 1-3 business days. An email will be sent to you to confirm your refund.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable? Yes, however some exclusions may apply. We gladly accept returns within 7 days from the date of delivery. Note; item(s) must be in brand new condition, free of any stains or odors. Our full store policy can be read by clicking here. Final sale items include swimwear, intimates, masks, jewelry and accessories. Orders returned after 7 days will be issued with a gift card (subject to Honeyz acceptance & discretion) we do not refund postage.
Can I exchange my item instead of a refund? It is simpler & easier for us to issue a refund when your return is received. You can then re-purchase another item(s) / size. This is due to items potentially being out of stock by the time we receive your return.
Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your item(s) back to us. We do suggest obtaining a tracking / reference number for your shipment as we are not held liable for parcels that are lost en route back to us. We do not recommend using parcel force as many customers have experienced issues with lost parcels.
How long does it take to process my refund? Your refund will be processed within 1-3 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the refund has been processed.
When will I see the funds back into my account? Refunds do require roughly 1-3 business days to process with us however, we do suggest contacting your financial institution for more information on when the amount will show in your account. Each bank does have varying processing times.
Require more assistance? We're happy to help! Simply send us an email at email@example.com. You will receive a response within 24-48 business hours.