RETURNS POLICY & MORE

RETURNS POLICY

Items bought on HONEYZ.COM will be eligible for a refund within 7 days of the delivery date. You must contact us within 7 days if you want a refund, after this you will receive a gift card to the value of your return. These are normal days, there are no exceptions for working/non working or bank holidays) This is simply to Whatsapp us. This includes International orders. Returns must then be posted back within 7 days. The postage date will act as the date sent. For International orders items must be posted within 14 days. All merchandise must be received back in it's original form. Clothing must not be worn, altered, damaged, free of stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All security ribbons and tags must be attached when returned. If you remove any security ribbons or tags we can not accept your order back in any circumstance. If you return items that have their tags and/or security ribbon removed, these will be returned to you.

Please note that all Clearance items, Masks, Accessories, Swimwear, and Intimates are Final Sale.

In the event your item(s) is damaged or defected, please contact us within 24 hours from the date of delivery and we will gladly process a return. Any international returns received later than 60 days from the order date will be returned back to the sender. 

FAULTY ITEMS: If any of your items are faulty please whatsapp us immediately with images so that we can take care of this. We don’t open each packed item so unfortunately these things can happen. We would expect you to inform us in a timely manner (1-5 days after receiving your order) PLEASE NOTE: if you contact us about an item being faulty after this period or in excess of 30 days or more of having received the item we will not be able to issue an exchange or refund.

MISSING ITEMS: If you think there is anything missing from your order please contact us immediately on WhatsApp +447300586278 Please note you will have to contact us within 1-3 days of you receiving your parcel. If you contact us after 5 days unfortunately we will not be able to help.

SOILED/STRONG ODOURS/MAKEUP/FAKE TAN: If you return item(s) for a refund that have been soiled with tan marks, makeup or any other stains including strong odours such as smoke, food & other smells, meaning we can no longer resell these, you will NOT BE REFUNDED or issued with a gift voucher. These item(s) will be sent back to you. In the event that you do not want the item(s) back or dispute knowledge of any marks we will hold your item(s) for 28 days & then donate them to a local charity. Please note all our items are checked & rechecked under CCTV before dispatch.

 

EXCHANGES: We will exchange where possible. Please whatsapp us and we will do our best to accommodate requests. Credit notes will be issued in the event that an exchange is not possible. 

 

SALE ITEMS: Items purchased during sales events are NOT refundable, these sales are FINAL. This includes items where an automatic discount is applied at checkout. We will offer exchanges where possible and/or a gift card to the value. This includes BFCM (Black Friday Cyber Monday)

 

Want to return your items? It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return. 

1. Ensure your item(s) are refundable. Contact us within 7 days via whatsapp. Once the return is accepted you have 7 days to return it to us. All items must be unwashed, unworn and free of any stains or odours. All security ribbons & tags must be in place. Item(s) must not be final sale.

2. Whatsapp us at +447300586278 with your order number in the subject heading and reason for your return within 7 days. Once accepted you will be sent our returns address. You may send it using any courier of choice. We suggest using a traceable service as we will not be held liable for parcels that are lost en route back to us. Standard Royal Mail 1st / 2nd class will suffice. We do not recommend using PARCEL FORCE as many customers have experienced issues with lost parcels & not allowing shipping to PO BOX addresses. However, this is entirely up to the individual as we do not cover postage for returns. Please note that if we do not receive your returned parcel, it is the customer’s responsibility to chase this up with their chosen courier to obtain proof of delivery.

3. Once we receive your return, your parcel will be processed within 1-3 business days. An email will be sent to you to confirm your refund.

Have more questions? See below for our Frequently Asked Questions about processing a return.

Is my item refundable? Yes, however some exclusions may apply. We gladly accept returns within 7 days from the date of delivery. Note; item(s) must be in brand new condition, with all original packaging, free of any stains or odours. Final sale items include swimwear, intimates, masks, jewelry and accessories. Orders returned after 7 days will be issued with a gift card (subject to Honeyz acceptance & discretion) we do not refund postage.

Can I exchange my item instead of a refund? It is simpler & easier for us to issue a refund when your return is received. You can then re-purchase another item(s) / size. This is due to items potentially being out of stock by the time we receive your return. We will however accommodate exchanges where possible.

Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your item(s) back to us. We do suggest obtaining a tracking / reference number for your shipment as we are not held liable for parcels that are lost en route back to us. We do not recommend using parcel force as many customers have experienced issues with lost parcels.

How long does it take to process my refund? Your refund will be processed within 1-3 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the refund has been processed. 

When will I see the funds back into my account? Refunds do require roughly 1-3 business days to process with us however, we do suggest contacting your financial institution for more information on when the amount will show in your account. Each bank does have varying processing times. 

Require more assistance? We're happy to help! Simply send us a whatsapp on +447300586278 You will receive a response within 24-48 business hours.

 

NEXT WORKING DAY 

Next Working Day Delivery is available in the UK only.

NWD starts from £9.95 and is shipped via Royal Mail Special Delivery. The cut off time for NWD is 1pm.

Orders placed before 1pm will be processed and dispatched that same day and will be with you by 1pm the following business* day. Orders placed after 1pm will be processed and dispatched the next business day.

For any questions regarding Next Working Delivery or to confirm when an order will be received by you prior to placing this, please whatsapp us at +447300586278

*Business days are Monday - Friday (excluding bank holidays)

We do not accept responsibility for undelivered parcels (standard or next working day) if the shipping information completed by customers at the time of ordering is incomplete or incorrect.

DISCLAIMER: 

Whilst we have every faith in our chosen NWD partner, Royal Mail. Once we hand over parcels, they are the responsibility of Royal Mail and we are confident that they will fulfil our instructions. However, on occasion errors can occur, we will not be held responsible for errors made on their behalf, but we will do everything within our capacity to solve any issues that arise from Royal Mail and Honeyz parcels.

For any problems or queries, please whatsapp us at +447300586278

 

FREE SHIPPING OFFER

If you take advantage of a free shipping offer we reserve the right to deduct any potential refund if you decide to return your order. Minimum shipping cost will apply - £3.95

 

GIFT CARD POLICY

1. If you are issued with a gift card you will receive an email with your code, amount & expiry date on it.

2. Gift cards are valid for 6 months from the date of issue.

3. Promotional gift cards (such as Mothers Day gift card) may have shorter expiry times. This will be made clear at the time of purchase.

4. Gift card purchases are not refundable. 

5. Gift cards have one single use. If you return an order having used a gift card, the gift card amount will not be returned to you. 

6. Exchanges on size / colour may be possible (at Honeyz discretion) please email us to ask.

7. If you have trouble inserting / using your gift card code, please visit our FAQ page, where we have a step by step guide.

8. Gift card usage is not allowed during ANY HONEYZ SALES EVENT. During this period we will disable all gift cards. Once the sale event is over, gift cards will be re-useable. 

9. Customers will still be responsible for making BNPL payments (Klarna/ClearPay) if issued with a gift card.

10. For any questions regarding gift cards please whatsapp us on +447300586278

 

SALES EVENT PURCHASES

Purchases made during sale periods which are subjected to discounts (automatic or otherwise at checkout) are not refundable.

If you wish to return items purchased during a sale you can do for an exchange or gift card only.

Purchases made using a gift card are also not refundable. You may request an exchange or a further gift card if wishing to return items. For full T&Cs please see our GIFT CARD POLICY page.

 

BIRTHDAY SALES EVENT (March 2023)

In addition to our current returns / refund policy please note:

ALL ITEMS PURCHASED DURING OUR 2ND BIRTHDAY SALES EVENT WILL NOT BE ELIGIBLE FOR REFUNDS. THESE SALES ARE FINAL.

WE WILL ACCOMMODATE EXCHANGES WHERE POSSIBLE & ISSUE CREDIT NOTES.  

PLEASE SHOP RESPONSIBLY.

This applies to ALL SALES events. Gift cards are not permitted for use during sales events. They will be re-issued after the event is over. Please click here for full T&Cs.

 

LAST CHANCE TO BUY ITEMS

Terms & Conditions:

1. Items in the LAST CHANCE TO BUY section are FINAL SALE.

2. These items are NON REFUNDABLE / RETURNABLE so please be aware of this prior to completing your purchase.

3. We urge customers to look at the description and all images available for this product as WE WONT TAKE IT BACK. 

 

MOTHERS DAY GIFT CARD 

  1. £20 purchase will give you £40 store credit

  2. You will receive a gift card number upon purchase (this may take 1-2 hours)

  3. Code to be used in full by midnight April 30th 2022.

  4. One purchase per customer.

  5. This item and any subsequent purchase is not refundable.

  6. This gift card can not be used in conjunction with any other offer or discount.

  7. We will, where possible (according to stock levels) accommodate one exchange per order.

  8. You must contact us within 7 days of delivery to request an exchange.

  9. All exchanges must follow our standard returns policy. This can be viewed on our website.

 

MISSING / UNDELIVERED PARCELS

If you think your parcel is missing or is showing delivered but you do not have it, we recommend the following:

Standard delivery parcels are sent via Royal Mail Tracked 24/48 Signed, this means that it requires a signature but can be left with a neighbour, please check with all possible neighbours and/or with members of the household. If you still don't have your parcel please whatsapp us on +447300586278 with your order number and a brief description of what has happened. We will look into your query and contact Royal Mail if necessary. We will let you know what procedure we take and ask that you bare with us if we have to contact Royal Mail, whilst we wait for a response.

Next Working Day parcels are sent via Royal Mail Special Delivery, this means they can ONLY be delivered to the address on the parcel, if this is not possible, your parcel will be taken back to the depot and you will be notified to collect or re-arrange delivery. They CAN NOT be left with neighbours. If you still do not have or can not locate your parcel please whatsapp us on +447300586278.

International parcels are sent via our UK partner FedEx, once your parcel leaves UK customs, Fed Ex will partner with a local courier in the destination Country to deliver your parcel. International parcels can take time so please bare with us. If you have been waiting a while and there is no recent update on your tracking reference, please whatsapp us on +447300586278 with your order number and a brief description.