Items bought on HONEYZ.COM will be eligible for a refund within 7 days of the delivery date. You must contact us within 7 days if you want a refund, after this you will receive a gift card to the value of your return. These are normal days, there are no exceptions for working/non working or bank holidays) This is simply to Whatsapp us. This includes International orders. Returns must then be posted back within 7 days. The postage date will act as the date sent. For International orders items must be posted within 14 days. All merchandise must be received back in it's original form. Clothing must not be worn, altered, damaged, free of stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All security ribbons and tags must be attached when returned. If you remove any security ribbons or tags we can not accept your order back in any circumstance. If you return items that have their tags and/or security ribbon removed, these will be returned to you.
Please note that all Clearance items, Masks, Accessories, Swimwear, and Intimates are Final Sale.
In the event your item(s) is damaged or defected, please contact us within 24 hours from the date of delivery and we will gladly process a return. Any international returns received later than 60 days from the order date will be returned back to the sender.
FAULTY ITEMS: If any of your items are faulty please whatsapp us immediately with images so that we can take care of this. We don’t open each packed item so unfortunately these things can happen. We would expect you to inform us in a timely manner (1-5 days after receiving your order) PLEASE NOTE: if you contact us about an item being faulty after this period or in excess of 30 days or more of having received the item we will not be able to issue an exchange or refund.
MISSING ITEMS: If you think there is anything missing from your order please contact us immediately on WhatsApp +44 7379 056814. Please note you will have to contact us within 1-3 days of you receiving your parcel. If you contact us after 5 days unfortunately we will not be able to help.
SOILED/STRONG ODOURS/MAKEUP/FAKE TAN: If you return item(s) for a refund that have been soiled with tan marks, makeup or any other stains including strong odours such as smoke, food & other smells, meaning we can no longer resell these, you will NOT BE REFUNDED or issued with a gift voucher. These item(s) will be sent back to you. In the event that you do not want the item(s) back or dispute knowledge of any marks we will hold your item(s) for 28 days & then donate them to a local charity. Please note all our items are checked & rechecked under CCTV before dispatch.
EXCHANGES: We will exchange where possible. Please whatsapp us and we will do our best to accommodate requests. Credit notes will be issued in the event that an exchange is not possible.
SALE ITEMS: Items purchased during sales are NOT refundable. This includes items where an automatic discount is applied at checkout. We will offer exchanges where possible and/or a gift card to the value. For full T&Cs please see our SALE PURCHASES page.
Want to return your items? It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
1. Ensure your item(s) are refundable. Contact us within 7 days via whatsapp. Once the return is accepted you have 7 days to return it to us. All items must be unwashed, unworn and free of any stains or odours. All security ribbons & tags must be in place. Item(s) must not be final sale.
2. Whatsapp us at +44 7379 056814 with your order number in the subject heading and reason for your return within 7 days. Once accepted you will be sent our returns address. You may send it using any courier of choice. We suggest using a traceable service as we will not be held liable for parcels that are lost en route back to us. Standard Royal Mail 1st / 2nd class will suffice. We do not recommend using PARCEL FORCE as many customers have experienced issues with lost parcels & not allowing shipping to PO BOX addresses. However, this is entirely up to the individual as we do not cover postage for returns. Please note that if we do not receive your returned parcel, it is the customer’s responsibility to chase this up with their chosen courier to obtain proof of delivery.
3. Once we receive your return, your parcel will be processed within 1-3 business days. An email will be sent to you to confirm your refund.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable? Yes, however some exclusions may apply. We gladly accept returns within 7 days from the date of delivery. Note; item(s) must be in brand new condition, free of any stains or odours. Final sale items include swimwear, intimates, masks, jewelry and accessories. Orders returned after 7 days will be issued with a gift card (subject to Honeyz acceptance & discretion) we do not refund postage.
Can I exchange my item instead of a refund? It is simpler & easier for us to issue a refund when your return is received. You can then re-purchase another item(s) / size. This is due to items potentially being out of stock by the time we receive your return. We will however accommodate exchanges where possible.
Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your item(s) back to us. We do suggest obtaining a tracking / reference number for your shipment as we are not held liable for parcels that are lost en route back to us. We do not recommend using parcel force as many customers have experienced issues with lost parcels.
How long does it take to process my refund? Your refund will be processed within 1-3 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the refund has been processed.
When will I see the funds back into my account? Refunds do require roughly 1-3 business days to process with us however, we do suggest contacting your financial institution for more information on when the amount will show in your account. Each bank does have varying processing times.
Require more assistance? We're happy to help! Simply send us a whatsapp on +44 7379 056814. You will receive a response within 24-48 business hours.