Q: I'VE SEEN AN ITEM BUT I CANNOT FIND IT ONLINE?
A: If you see an item on our social media pages but can not see it on our website there is a chance the item is out of stock. We understand how frustrating this can be however, we may restock or be replace such items with a similar style. Be sure to sign up to our newsletter in the pop up or on the bottom of each page, this will enable you to receive information on restocks, sales and new arrivals.
Q: HOW DO I TRACK MY ORDER?
A: Your order will processed within 24-48 business hours. Once your order has been shipped an email will be sent to you containing tracking information. Additionally, please allow 24-48 business hours for your shipment details to update with our delivery courier.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All Swimwear, Intimates, masks and accessories are final sale. In addition any and all sale items are also final. Refunds and exchanges are not permitted on these.
Q: WHAT ARE THE SHIPPING COSTS?
A: Standard UK shipping (3-7 working days from despatch) is currently £3.95. UK Next Day Delivery starts from £8.95. Shipping costs are based on weight and will be confirmed at checkout. Please note we do not refund shipping costs when returning orders for refund/exchange.
Q: DO YOU DO NEXT DAY DELIVERY? (UK ONLY)
A. Yes, you can select NDD at checkout. These apply to orders made before 3pm Mon - Thurs (excl. bank holidays) orders placed after 3pm will take an extra working day. We also offer Saturday delivery for orders placed after 3pm on Thursday and before 3pm on Friday.
Example: Order placed before 3pm on Tuesday with NDD will be with you by Wednesday 9pm (this is a latest time given by Royal Mail due to possible C-19 restrictions - normally 1pm) An order placed at 5pm on Tuesday will be with you by Thursday 9pm.
Please ensure you choose the correct NDD option at checkout, otherwise you may not receive your order when expected.
Q: DO YOU DO SAME DAY DELIVERY? (UK ONLY)
A. Yes, we do provide same day delivery for orders placed before 8pm, however this is only available to certain M & SK postcodes. If your address qualifies you will see the local delivery option appear, if not, we're afraid at present we do not offer this service in your area. SDD orders will be delivered before midnight on the same day.
Q: HOW LONG DOES AN OVERSEAS ORDER TAKE TO DELIVER?
A. Overseas order can take up to 21 working days. However, in the current climate this is just an estimate. Real times can be less or even longer depending on the destination and their own customs rules. We do not provide priority shipping for overseas orders.