Escape loop bikini chain
*WE ADVISE CUSTOMERS TO CHECK ALL THEIR ITEMS IMMEDIATELY FOR ANY VISIBLE FAULTS SO THAT WE CAN RECTIFY THE SITUATION AS SOON AS POSSIBLE AS THIS MAY NOT BE POSSIBLE MONTHS LATER.
Q: HOW LONG DO I HAVE TO RETURN MY ORDER & GET A REFUND?
A: You have 7 days to contact us via whatsapp from receiving your order to request a refund/return. These are normal days (there are no exceptions for working/non working or bank holidays) This is simply to whatsapp us. Once accepted, you have a further 7 days to return the item(s) to us. Please check our returns policy for full details.
Q: HOW DO I ADD A DISCOUNT CODE?
A: Once you’ve added your chosen items to your cart click checkout. Prior to inputting any details such as email or shipping, you will see “show order summary” at the top in gold. Click on this and the discount tab will appear. Input the code and click the arrow. Your discount will now show as applied.
Q: HOW LONG DOES IT TAKE TO PROCESS & SHIP AN ORDER?
A: Please allow 1-3 working days for orders to be processed. The majority of orders are processed and shipped within 48 hours (excluding weekends & bank holidays) - UK ONLY.
International orders can take up to 5 working days to process & ship.
We do not accept responsibility for undelivered parcels (standard or next working day) if the shipping information completed by customers at the time of ordering is incomplete or incorrect.
Q. HOW CAN I CONTACT CUSTOMER SERVICES?
A. You can contact us by whatsapp on +447300586278. We are available Monday to Friday 9am - 5pm. You will receive a reply within 1 working hour. Outside of this timeframe replies can take up to 1 working day. (excludes weekends & bank holidays) We do not allow our staff to work weekends as we believe in a work/life balance so please do not be alarmed if you don’t get a response immediately, we will note the date/time we receive your whatsapp.
Q. WHAT COURIER DO YOU USE?
A. HONEYZ uses Royal Mail Tracked 24/48 Signed for all our standard & free shipping & Royal Mail Special Delivery for our Next Day Delivery Service. Both of these services are tracked and require signatures.
Q: I'VE SEEN AN ITEM BUT I CANNOT FIND IT ONLINE?
A: If you see an item on our social media pages but can not see it on our website there is a chance the item is out of stock. We understand how frustrating this can be however, we may restock or be replace such items with a similar style. Be sure to sign up to our newsletter in the pop up or on the bottom of each page, this will enable you to receive information on restocks, sales and new arrivals.
Q: HOW DO I TRACK MY ORDER?
A: Once your order has been shipped an email will be sent to you containing tracking information. Additionally, please allow 24-48 business hours for your shipment details to update with our delivery partner Royal Mail - UK ONLY. For International orders our delivery partner is FedEx.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All Swimwear, Intimates, masks and accessories are final sale. In addition any and all sale items are also final. Refunds are not permitted on these.
Q: DO YOU DO NEXT DAY DELIVERY?
A. THIS SERVICE IS CURRENTLY UNAVAILABLE Yes, but only for the UK, you can select NDD at checkout. These apply to orders made before 3pm Mon - Thurs (excl. bank holidays) orders placed after 3pm will take an extra working day to process & ship. We also offer Saturday delivery for orders placed after 3pm on Thursday but before 3pm on Friday. If Saturday delivery is not chosen, your order will be processed & shipped on the next working day and you will receive it no later then Tuesday.
Example: Order placed before 1pm on Tuesday with NDD will be with you by Wednesday 1pm. An order placed at 5pm on Tuesday will be with you by Thursday 1pm. If you place an order before 1pm on Friday you can choose NDD Saturday and receive it by 1pm on Saturday. If you do not choose Saturday delivery you will receive your order by 1pm Tuesday.
*This does not include days Royal Mail & Postal workers are off. Please do not expect your order to arrive on days they do not work.
Please ensure you choose the correct NDD option at checkout, otherwise you may not receive your order when expected.
Q: WHAT ARE THE SHIPPING COSTS?
A: Standard UK shipping (2 - 5 working days from dispatch) is currently £3.95 and shipped via Royal Mail Tracked 48 Signed. UK Next Day Delivery is shipped via Royal Mail Special Delivery and starts from £9.95. Shipping costs are based on weight and will be confirmed at checkout. Please note we do not refund shipping costs when returning orders for a refund.
Q. CAN I EXCHANGE MY ITEM INSTEAD OF A REFUND?
A. We will exchange where possible. Please whatsapp us and we will do our best to accommodate requests. Credit notes will be issued in the event that an exchange is not possible.
Q. DO I HAVE TO PAY FOR MY RETURN?
A. Unfortunately we do not currently offer free returns, this is something that may change in the future.
Q: DO YOU DO SAME DAY DELIVERY? (UK ONLY)
A. Yes, we do provide same day delivery for orders placed before 8pm, however this is only available to certain M & SK postcodes. If your address qualifies you will see the local delivery option appear, if not, we're afraid at present we do not offer this service in your area. SDD orders will be delivered before midnight on the same day.
Q: HOW LONG DOES AN OVERSEAS ORDER TAKE TO DELIVER?
A. Overseas order can take up to 21 working days. However, in the current climate this is just an estimate. Real times can be less or even longer depending on the destination and their own customs rules. We do not provide priority shipping for overseas orders.
Items bought on HONEYZ.COM will be eligible for a refund within 7 days of the delivery date. You must contact us within 7 days if you want a refund, after this you will receive a gift card to the value of your return. These are normal days, there are no exceptions for working/non working or bank holidays) This is simply to Whatsapp us. This includes International orders. Returns must then be posted back within 7 days. The postage date will act as the date sent. For International orders items must be posted within 14 days. All merchandise must be received back in it's original form. Clothing must not be worn, altered, damaged, free of stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All security ribbons and tags must be attached when returned. If you remove any security ribbons or tags we can not accept your order back in any circumstance. If you return items that have their tags and/or security ribbon removed, these will be returned to you.
Please note that all Clearance items, Masks, Accessories, Swimwear, and Intimates are Final Sale.
In the event your item(s) is damaged or defected, please contact us within 24 hours from the date of delivery and we will gladly process a return. Any international returns received later than 60 days from the order date will be returned back to the sender.
FAULTY ITEMS: If any of your items are faulty please whatsapp us immediately with images so that we can take care of this. We don’t open each packed item so unfortunately these things can happen. We would expect you to inform us in a timely manner (1-5 days after receiving your order) PLEASE NOTE: if you contact us about an item being faulty after this period or in excess of 30 days or more of having received the item we will not be able to issue an exchange or refund.
MISSING ITEMS: If you think there is anything missing from your order please contact us immediately on WhatsApp +447300586278. Please note you will have to contact us within 1-3 days of you receiving your parcel. If you contact us after 5 days unfortunately we will not be able to help.
SOILED/STRONG ODOURS/MAKEUP/FAKE TAN: If you return item(s) for a refund that have been soiled with tan marks, makeup or any other stains including strong odours such as smoke, food & other smells, meaning we can no longer resell these, you will NOT BE REFUNDED or issued with a gift voucher. These item(s) will be sent back to you. In the event that you do not want the item(s) back or dispute knowledge of any marks we will hold your item(s) for 28 days & then donate them to a local charity. Please note all our items are checked & rechecked under CCTV before dispatch.
EXCHANGES: We will exchange where possible. Please whatsapp us and we will do our best to accommodate requests. Credit notes will be issued in the event that an exchange is not possible.
SALE ITEMS: Items purchased during sales are NOT refundable. This includes items where an automatic discount is applied at checkout. We will offer exchanges where possible and/or a gift card to the value. For full T&Cs please see our SALE PURCHASES page.
Want to return your items? It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
1. Ensure your item(s) are refundable. Contact us within 7 days via whatsapp. Once the return is accepted you have 7 days to return it to us. All items must be unwashed, unworn and free of any stains or odours. All security ribbons & tags must be in place. Item(s) must not be final sale.
2. Whatsapp us at +447300586278 with your order number in the subject heading and reason for your return within 7 days. Once accepted you will be sent our returns address. You may send it using any courier of choice. We suggest using a traceable service as we will not be held liable for parcels that are lost en route back to us. Standard Royal Mail 1st / 2nd class will suffice. We do not recommend using PARCEL FORCE as many customers have experienced issues with lost parcels & not allowing shipping to PO BOX addresses. However, this is entirely up to the individual as we do not cover postage for returns. Please note that if we do not receive your returned parcel, it is the customer’s responsibility to chase this up with their chosen courier to obtain proof of delivery.
3. Once we receive your return, your parcel will be processed within 1-3 business days. An email will be sent to you to confirm your refund.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable? Yes, however some exclusions may apply. We gladly accept returns within 7 days from the date of delivery. Note; item(s) must be in brand new condition, with all original packaging, free of any stains or odours. Final sale items include swimwear, intimates, masks, jewelry and accessories. Orders returned after 7 days will be issued with a gift card (subject to Honeyz acceptance & discretion) we do not refund postage.
Can I exchange my item instead of a refund? It is simpler & easier for us to issue a refund when your return is received. You can then re-purchase another item(s) / size. This is due to items potentially being out of stock by the time we receive your return. We will however accommodate exchanges where possible.
Do I have to pay for return postage? Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your item(s) back to us. We do suggest obtaining a tracking / reference number for your shipment as we are not held liable for parcels that are lost en route back to us. We do not recommend using parcel force as many customers have experienced issues with lost parcels.
How long does it take to process my refund? Your refund will be processed within 1-3 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the refund has been processed.
When will I see the funds back into my account? Refunds do require roughly 1-3 business days to process with us however, we do suggest contacting your financial institution for more information on when the amount will show in your account. Each bank does have varying processing times.
Require more assistance? We're happy to help! Simply send us a whatsapp on . +447300586278 You will receive a response within 24-48 business hours.
NEXT WORKING DAY
Next Working Day Delivery is available in the UK only.
NWD starts from £9.95 and is shipped via Royal Mail Special Delivery. The cut off time for NWD is 1pm.
Orders placed before 1pm will be processed and dispatched that same day and will be with you by 1pm the following business* day. Orders placed after 1pm will be processed and dispatched the next business day.
For any questions regarding Next Working Delivery or to confirm when an order will be received by you prior to placing this, please whatsapp us at +447300586278
*Business days are Monday - Friday (excluding bank holidays)
Whilst we have every faith in our chosen NWD partner, Royal Mail. Once we hand over parcels, they are the responsibility of Royal Mail and we are confident that they will fulfil our instructions. However, on occasion errors can occur, we will not be held responsible for errors made on their behalf, but we will do everything within our capacity to solve any issues that arise from Royal Mail and Honeyz parcels.
For any problems or queries, please whatsapp us at +447300586278
FREE SHIPPING OFFER
If you take advantage of a free shipping offer we reserve the right to deduct any potential refund if you decide to return your order. Minimum shipping cost will apply - £3.95
GIFT CARD POLICY
1. If you are issued with a gift card you will receive an email with your code, amount & expiry date on it.
2. Gift cards are valid for 6 months from the date of issue.
3. Promotional gift cards (such as Mothers Day gift card) may have shorter expiry times. This will be made clear at the time of purchase.
4. Gift card purchases are not refundable.
5. Gift cards have one single use. If you return an order having used a gift card, the gift card amount will not be returned to you.
6. Exchanges on size / colour may be possible (at Honeyz discretion) please email us to ask.
7. If you have trouble inserting / using your gift card code, please visit our FAQ page, where we have a step by step guide.
8. Gift card usage is not allowed during ANY HONEYZ SALES EVENT. During this period we will disable all gift cards. Once the sale event is over, gift cards will be re-useable.
9. Customers will still be responsible for making BNPL payments (Klarna/ClearPay) if issued with a gift card.
10. For any questions regarding gift cards please whatsapp us on +447300586278
SALES EVENT PURCHASES
Purchases made during sale periods which are subjected to discounts (automatic or otherwise at checkout) are not refundable.
If you wish to return items purchased during a sale you can do for an exchange or gift card only.
Purchases made using a gift card are also not refundable. You may request an exchange or a further gift card if wishing to return items. For full T&Cs please see our GIFT CARD POLICY page.
BIRTHDAY SALES EVENT (March 2023)
ALL ITEMS PURCHASED DURING OUR 2ND BIRTHDAY SALES EVENT WILL NOT BE ELIGIBLE FOR REFUNDS. THESE SALES ARE FINAL.
WE WILL ACCOMMODATE EXCHANGES WHERE POSSIBLE & ISSUE CREDIT NOTES.
PLEASE SHOP RESPONSIBLY.
This applies to ALL SALES events. Gift cards are not permitted for use during sales events. They will be re-issued after the event is over. Please click here for full T&Cs.
LAST CHANCE TO BUY ITEMS
Terms & Conditions:
1. Items in the LAST CHANCE TO BUY section are FINAL SALE.
2. These items are NON REFUNDABLE / RETURNABLE so please be aware of this prior to completing your purchase.
3. We urge customers to look at the description and all images available for this product as WE WONT TAKE IT BACK.
MOTHERS DAY GIFT CARD
£20 purchase will give you £40 store credit
You will receive a gift card number upon purchase (this may take 1-2 hours)
Code to be used in full by midnight April 30th 2022.
One purchase per customer.
This item and any subsequent purchase is not refundable.
This gift card can not be used in conjunction with any other offer or discount.
We will, where possible (according to stock levels) accommodate one exchange per order.
You must contact us within 7 days of delivery to request an exchange.
All exchanges must follow our standard returns policy. This can be viewed on our website.
MISSING / UNDELIVERED PARCELS
If you think your parcel is missing or is showing delivered but you do not have it, we recommend the following:
Standard delivery parcels are sent via Royal Mail Tracked 24/48 Signed, this means that it requires a signature but can be left with a neighbour, please check with all possible neighbours and/or with members of the household. If you still don't have your parcel please whatsapp us on +447300586278 with your order number and a brief description of what has happened. We will look into your query and contact Royal Mail if necessary. We will let you know what procedure we take and ask that you bare with us if we have to contact Royal Mail, whilst we wait for a response.
Next Working Day parcels are sent via Royal Mail Special Delivery, this means they can ONLY be delivered to the address on the parcel, if this is not possible, your parcel will be taken back to the depot and you will be notified to collect or re-arrange delivery. They CAN NOT be left with neighbours. If you still do not have or can not locate your parcel please whatsapp us on +447300586278.
International parcels are sent via our UK partner FedEx, once your parcel leaves UK customs, Fed Ex will partner with a local courier in the destination Country to deliver your parcel. International parcels can take time so please bare with us. If you have been waiting a while and there is no recent update on your tracking reference, please whatsapp us on +447300586278 with your order number and a brief description.