If you think your parcel is missing or is showing delivered but you do not have it, we recommend the following:

Standard delivery parcels are sent via Royal Mail Tracked 48 Signed, this means that it requires a signature but can be left with a neighbour, please check with all possible neighbours and/or with members of the household. If you still don't have your parcel please email us at Help@Honeyz.com with your order number and a brief description of what has happened. We will look into your query and contact Royal Mail if necessary. We will let you know what procedure we take and ask that you bare with us if we have to contact Royal Mail, whilst we wait for a response.

Next Working Day parcels are sent via Royal Mail Special Delivery, this means they can ONLY be delivered to the address on the parcel, if this is not possible, your parcel will be taken back to the depot and you will be notified to collect or re-arrange delivery. They CAN NOT be left with neighbours. If you still do not have or can not locate your parcel please email us at Help@Honeyz.com.

International parcels are sent via our UK partner FedEx, once your parcel leaves UK customs, Fed Ex will partner with a local courier in the destination Country to deliver your parcel. International parcels can take time so please bare with us. If you have been waiting a while and there is no recent update on your tracking reference, please email us at Help@Honeyz.com with your order number and a brief description.