UK SHIPPING POLICY (Free & Standard)
THERES IS CURRENTLY NO FREE SHIPPING
All orders over £100 are eligible for free UK shipping. The cost of shipping is covered by Honeyz. To avoid abuse of the free shipping terms, if after receiving your order, you wish to return for a refund, we would deduct the standard shipping rate (currently £3.95) from your refund to cover the initial cost of shipping the order.
EXAMPLE: Order value £116.00 (qualified for free shipping) you then decide to return item(s) for a refund, if this then brings your order value below £100.00, we would deduct £3.95 from your refund to cover the original shipping cost.
For a refund, returns have to reach us within 7 days after being accepted, after this period a gift card will be issued.
HONEYZ uses Royal Mail Tracked 48 Signed for all our standard & free shipping & Royal Mail Special Delivery for our Next Working Day Delivery Service. Both of these services are tracked and require signatures.
We do not accept responsibility for undelivered parcels (standard or next working day) if the shipping information completed by customers at the time of ordering is incomplete or incorrect.
Whilst we have every faith in our chosen delivery partner, Royal Mail. Once we hand over parcels, they are the responsibility of Royal Mail and we are confident that they will fulfil our instructions. However, on occasion errors can occur, we will not be held responsible for errors made on their behalf, but we will do everything within our capacity to solve any issues that arise from Royal Mail and Honeyz parcels.
For any problems or queries, please email us at firstname.lastname@example.org