Frequently Asked Questions

Is it safe to place my order online?

Yes. There is no need to worry about credit card safety when ordering from using our secure server. Our secure server software (SSL) is the industry standard and among the finest software available today for secure e-commerce transactions. All of your personal information, including your name, address, and credit card information is encoded so that it cannot be read as the information travels over the Internet. More than 90% of Fortune 500 companies use SSL security to protect their sensitive information. We never see your credit card information or have any access to your credit card numbers when you place your order online.

How can I place an order?

The quickest way to place an order is through our website. All purchases made at are passed through a secure server so your credit card information is protected. All credit card payments are directly processed through our merchant account provider, Worldpay. We never see your credit card information.

What methods of payment do you accept?

We currently accept most Credit/Debit Cards. For security reasons, your billing name and address must match that of the card used for payment.

I have seen a product but it no longer seems to be in stock.

We understand how frustrating it is when you have your heart set on a particular item and when you go to purchase you are informed that the item is out of stock, unfortunately fashion moves at a fast pace at and our most popular products do sell out very quickly, We add new items to the site every week so if your chosen product is no longer listed on site you may be able to find a similar item by browsing through the categories listed at the top of the homepage.

Can I modify my order after it has been placed?

For security reasons we are unable to alter any orders after they have been placed.

Do you charge VAT?

Yes, All our products are inclusive of V.A.T, Our Vat Registration Number is GB 173503520.

What is your policy concerning out of stock items?

Occasionally an item you ordered may be out of stock due to a discrepancy in our inventory. When this happens, we will send you an e-mail notifying you about the out of stock item and your credit card will be refunded. Don’t worry—we may restock the item in the future and are always getting great new items you’re sure to love!

Do you ship internationally?

Yes, We ship worldwide. please select the relevant shipping method on checkout page.

Will I have to pay international duties and taxes? cannot control and is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information. In rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

My order was sent back to you. What do I do now?

If we receive your order back in the mail because it was not able to be delivered for any reason or was not picked up in time from the holding depot, we will email you as soon as it is processed and give you two options.

  • Option 1: You can have your order refunded minus the outgoing & incoming shipping costs
  • Option 2: You send us payment for reshipping and we send your order again. All details and shipping prices will be listed in the customer service emails sent to you once the return is processed. is not responsible for any packages that were returned for failure of delivery (multiple delivery attempts, insufficient address information, refusal, etc.). Customer will not be held liable for charges relating to delivery if HONEYZ.COM or our delivery partner was at fault.

I haven’t received my order. What should I do now?

If the standard amount of waiting time has come and gone and you feel like your order may have been lost in transit, email us on [email protected] we will be able to track / trace to the courier & supply you with relevent contact details & tracking numbers.

My order was damaged in transit. What do I do?

We hate it when that happens… Contact US. We will contact the courier and work with you to come up with a solution.

Will I be refunded any return postage costs?

We’ll refund your return costs on items sold by, up to our standard delivery option cost, if:

  • you received an incorrect item, or
  • you received a damaged item, or
  • you received a defective item
Will I be charged a restocking fee?

Orders cancelled / returned within 14 days are not subject to a restoking fee

We assess this restocking fee because it costs time and money to process returns and works hard to provide quality products at the most competitive prices around to all of our customers. The restocking fee allows us to keep our prices low for everyone while still accommodating those who may need to return an item for a refund. Please be certain that you want an item before buying as it is not our preference to charge customers this fee. You also have the option to replace or exchange an item and avoid the restocking fee. this does not affect your statutory rights

I have a returns coupon, I haven’t seen anywhere to apply the discount?

There is a box after you have entered all of your shipping information to enter the code. The discount will be applied after you enter the code in the box, and only one code can be used per purchase.

Are returns subject to a restocking fees?

All returns outwith your cooling off period will be subject to a 20% restocking fee. This fee may be waived for the following reasons:

  • Carrier damage
  • Defective product
  • Product does not match advertising
  • Received incorrect product
  • Product was an extra item not ordered

Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.

How long will it take for a return to be processed?

The whole process can take up to 14 days. You will be notified at each step of the way. Upon receipt of your return, we will send email notification to advise this has been received. You will then receive a separate email confirmation when a refund has been processed it can take between 3-5 working days for this to be authorised by your bank and to appear in your account.

How long is my Credit Voucher Valid?

Credit Vouchers for returned items are valid for 14 Days, Credit vouchers are not valid on Sale Items or the VIP Collection*. Unless your original purchase was the VIP Collection, you will only be able to purchase another item from the VIP Range.

How do i make a Complaint?

You can make a complaint in writing to our head office, more information about complaints can be found here:

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