UK NEXT DAY DELIVERY

Order Before 3PM Mon-Thurs

💰 DOLLAR WEEK 💰

50% Off - Code 'Dollar' On Any '$' Item

Click And Collect

Collect From Over 1200 Locations In The UK

About Click & Collect

iphone-tiltedWe are delighted to offer our customers across the UK a convenient Click & Collect service in conjunction with our partner HubBox. This service allows you to pick up your goods when you want and at a Collect Point location that’s convenient for you. No more missed deliveries!

When you go to the checkout page, you will see two delivery options: Standard Delivery and Click & Collect. If you wish to use Click & Collect, just select this option and you will be shown a selection of Collect Points local to you

To select a different location, just enter an alternative postcode and the Collect Points close to this location will be shown. Select the shop that’s most convenient for you and continue.

You can then select your preferred shipping option as usual. The delivery address will be updated to the Collect Point location and a unique code will be added to identify the item as yours when it arrives and ensure secure collection.

What happens next?

Once you have completed checkout, you will receive the order confirmation from us as normal. HubBox will also then send you a confirmation along with details of what happens next, and you’ll receive another message when your item arrives in the store and is available to collect.

More about how HubBox Click and Collect works here.

Info-graphic-shopper

Here’s some FAQ’s that might also help.

What is HubBox?

HubBox is an award-winning network of trusted local Collect Points based in pharmacies, dry cleaners and convenience stores. HubBox allows you to pick up your deliveries close to home and at your convenience.

How do I select to have my order delivered to a HubBox Collect Point?

HubBox is an award-winning network of trusted local Collect Points based in pharmacies, dry cleaners and convenience stores. HubBox allows you to pick up your deliveries close to home and at your convenience.

Where is my nearest HubBox Collect Point?

During checkout, when you choose HubBox Click & Collect as your delivery method, you will also be able to select your nearest Collect Point after typing in your postcode.

When are HubBox Collect Points open?

Nearly all HubBox stores are open early ‘til late, 6 or 7 days a week. The opening times for your local store will be shown as you choose your preferred Collect Point when placing your order. PLEASE NOTE: Opening hours at Collect Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any question

How long will it take for my order to arrive at my chosen HubBox Collect Point?

You will still be able to choose your shipping options as usual – so delivery time will be based upon what shipping option you choose. Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen Collect Point. You will receive confirmation from HubBox via email when your parcel is available for collection. This will include your unique Collection Code. Unfortunately a specific time for arrival cannot be given.

What do I need to take when I collect my parcel?

Please take your HubBox Collection Code or proof of ID with you when you go to the HubBox Collect Point to collect your parcel.

When making a collection, what ID is accepted?

HubBox Collect Points accept the following forms of ID:

  • Driving licence
  • Passport
What should I do if I lose my Collection Code from HubBox?
What should I do if I don’t receive my Collection Code from HubBox?

If you haven’t received an email from HubBox with your Collection Code within 24 hours of your parcel’s expected arrival date, then please contact HubBox on 0207 859 4577 and their Customer Service team will be able to help you.

Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your Collection Code.

How long will I have to collect my parcel?

You have 14 days to collect your parcel. After 14 days, HubBox reserves the right to arrange for alternative storage arrangements or return the parcel to sender.

What should I do if my parcel isn’t available when I arrive at the HubBox Collect Point?

Please contact HubBox on 0207 859 4577 and they will look into it.

Join The Conversation:

insta twttwe pinterst snapchat fb youtube

Keep Up To Date, Sign Up Here: